Please read these terms carefully before engaging Skillfix International's services. By using our platforms or services you agree to these terms.
Skillfix International Professional Development Consulting
Effective Date: [Insert Date] Last Updated: [Insert Date]
These Terms and Conditions ("Terms") govern the use of services offered by Skillfix International Limited ("Skillfix," "we," "us," or "our"), a limited company registered in Kenya, through our website www.skillfix.org (the "Site") and any related communication channels (phone, email, WhatsApp, or in-person engagements).
By requesting, purchasing, or using any service from Skillfix, you ("the Client," "you") agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not proceed with our services.
This document is a standalone Terms and Conditions page, separate from our Privacy Policy and Cookie Policy, which are published independently on the Site.
Skillfix International provides professional development consulting services, including but not limited to:
Service inclusions, deliverables, and turnaround times may be updated periodically and will be confirmed with the Client at the point of booking.
All payments must be made exclusively via M-Pesa Paybill:
Paybill Number: 4017787 Account Number: Client's Full Name
No other payment channel (including direct M-Pesa transfer to a personal phone number, bank transfer, cash, or any third-party platform) is recognized by Skillfix. Any payment made to a number, account, or channel other than the official Paybill above shall be deemed void, and Skillfix accepts no liability for funds sent through unofficial channels. Clients are strongly advised to confirm payment details directly with Skillfix via +254 700 231 231 or support@skillfix.org before making payment, especially where communication has occurred through unofficial or unverified contacts (e.g., personal social media accounts, unlisted phone numbers).
Full payment is required before any work begins. No draft, consultation, or deliverable will be initiated, and no session will be scheduled, until payment has been made and confirmed by Skillfix.
All service rates are fixed as published on the Site or as quoted in writing at the time of booking, and are payable in full in Kenya Shillings (KES) unless otherwise agreed in writing.
Clients should retain their M-Pesa confirmation message as proof of payment. Skillfix may request this confirmation before commencing work.
Following delivery of the first draft, revisions are unlimited until the Client is fully satisfied, provided all revision requests are made within 3 days (72 hours) of the initial delivery date.
After the initial 3-day window, further edits to the same document are chargeable as follows:
| Time Since Original Delivery | Revision Fee |
|---|---|
| 0 – 6 months | KES 500 |
| 6 – 12 months | KES 1,000 |
| Over 12 months | Charged as a new document, at standard current rates |
This tiered structure reflects that a document is more likely to need substantive updates (new roles, achievements, or career direction) the longer it has been since the original engagement, effectively constituting new work rather than a minor revision.
A revision includes corrections, formatting adjustments, and content refinements to the existing document based on the original brief. Requests that materially change the scope of work (e.g., converting a CV into a full portfolio, adding entirely new sections not part of the original brief, or requesting an additional document type) may be treated as a new service and quoted separately.
Where a Client requires a service to be completed on an accelerated timeline outside our standard delivery window, a rush fee of 30% of the total service fee applies, in addition to the standard rate. Rush delivery is subject to Skillfix's availability and capacity at the time of the request and is not guaranteed until confirmed in writing.
For corporate training and workshop engagements:
If a Client cancels a confirmed booking before work has commenced, Skillfix will refund the amount paid less a 10% cancellation/administrative fee. Once work has commenced (i.e., a first draft or deliverable has been started), the engagement is treated as in progress and is subject to the Refund Policy in Section 9.
Cancellations must be communicated in writing via email (support@skillfix.org) or phone (+254 700 231 231).
All services are non-refundable once payment has been made and work has commenced. Because our services involve time, expertise, and effort committed immediately upon confirmation of payment, Skillfix does not offer refunds for completed or in-progress work, change of mind, or client-side delays in providing information needed to complete the engagement.
Clients are encouraged to review service descriptions, ask questions, and confirm requirements with our team before making payment.
To enable Skillfix to deliver quality work within agreed timelines, the Client agrees to:
Skillfix is not liable for outcomes (e.g., job offers, interview results, admission decisions) affected by inaccurate, incomplete, or delayed information provided by the Client.
Upon full payment and delivery, all rights to the final document(s) (e.g., CV, cover letter, editable Word file) transfer fully to the Client, with no restrictions on how the Client may use, edit, share, or distribute the document going forward. Skillfix does not retain licensing rights, usage restrictions, or claims over completed and delivered client documents.
Skillfix retains the right to use anonymized excerpts, general project descriptions, or client testimonials (with the Client's separate express consent) for marketing and portfolio purposes. No personally identifying details will be used without the Client's consent.
Skillfix treats all Client information (personal, professional, and financial) as confidential and will not share it with third parties except: (a) with the Client's consent, (b) as required to deliver the contracted service, or (c) as required by law. See our separate Privacy Policy for full details on data handling.
To the maximum extent permitted by law, Skillfix's total liability to the Client for any claim arising from or related to our services — whether in contract, tort, or otherwise — shall be limited to the total amount actually paid by the Client for the specific service giving rise to the claim.
Skillfix is not liable for:
Our services are available only to individuals aged 18 years and above, or to organizations engaging Skillfix for corporate training on behalf of their employees. By engaging Skillfix, the Client confirms they meet this age requirement or are duly authorized to act on behalf of an eligible organization.
Skillfix shall not be held liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, internet or power outages, government action, or other unforeseeable events. Affected timelines will be communicated and adjusted accordingly.
Skillfix reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms. Material changes affecting an active, already-paid engagement will not be applied retroactively to that engagement.
In the event of a dispute arising from these Terms or any service engagement, the parties agree to the following escalation process:
These Terms are governed by and construed in accordance with the laws of the Republic of Kenya.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These Terms, together with any specific written proposal, quotation, or agreement issued for a particular engagement, constitute the entire agreement between the Client and Skillfix regarding the services provided, superseding any prior oral or written understandings.
For questions, clarifications, or concerns regarding these Terms, please contact us:
By making payment for or otherwise engaging any Skillfix International service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Skillfix International Professional Development Consulting
Effective Date: [Insert Date] Last Updated: [Insert Date]
Skillfix International Limited ("Skillfix," "we," "us," "our") is committed to protecting the privacy and personal data of our clients and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit www.skillfix.org (the "Site") or engage any of our services.
This Policy is issued in accordance with the Kenya Data Protection Act, 2019 and its associated regulations. Skillfix International Limited is registered as a Data Controller with the Office of the Data Protection Commissioner (ODPC), Kenya.
By using our Site or engaging our services, you consent to the collection and use of your information as described in this Policy. This Policy is separate from our Terms and Conditions and Cookie Policy, which are published independently on the Site.
We collect information necessary to deliver our professional development services. This may include:
We use the information we collect to:
We process your personal data on the following legal bases under the Data Protection Act, 2019:
Client information (documents, contact details, correspondence) is currently stored using a combination of email systems and local files maintained by Skillfix. We take reasonable administrative and technical measures to protect this information from unauthorized access, loss, or misuse, including restricting access to authorized personnel only.
As Skillfix grows, our storage systems may evolve (e.g., to a dedicated client management system); this Policy will be updated to reflect any such changes.
We do not sell your personal information to third parties. We may share limited information with:
We do not currently transfer personal data outside Kenya. If this changes, we will ensure such transfers comply with the cross-border data transfer requirements of the Data Protection Act, 2019.
We may send you newsletters, tips, and promotional updates via email, SMS, or WhatsApp using the contact details you provide. You may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect service-related communications necessary to deliver an active engagement.
We retain client personal data for as long as necessary to deliver the service and maintain reasonable business, financial, and legal records. Where a client has had no further engagement or contact with Skillfix, their personal data will generally be deleted or anonymized after 24 months of inactivity, except where we are required to retain certain records for longer to comply with legal, tax, or regulatory obligations.
Clients may request earlier deletion of their data at any time, subject to Section 9 below.
Under the Data Protection Act, 2019, you have the right to:
To exercise any of these rights, contact us at support@skillfix.org or +254 700 231 231. We will respond within a reasonable timeframe and in accordance with applicable law.
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including restricting internal access to client information on a need-to-know basis. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected clients and the ODPC as required under applicable law.
Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor without appropriate consent, we will take steps to delete it.
Where a client provides positive feedback or agrees to be featured as a testimonial or case study, we will only use such content — and any accompanying name, photo, or identifying detail — with the client's separate, explicit consent. Clients may withdraw this consent at any time by contacting us.
The Site currently does not use analytics, advertising, or tracking cookies. Any cookies used are limited to those strictly necessary for basic site functionality. Should Skillfix introduce analytics or marketing cookies in future, we will update this Policy and, where required, seek your consent via a cookie notice.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
Skillfix International Limited
You may also contact the Office of the Data Protection Commissioner (ODPC), Kenya if you have concerns that we have not adequately addressed:
By using our Site or engaging any Skillfix International service, you confirm that you have read, understood, and consent to the collection and use of your information as described in this Privacy Policy.