terms and conditions

Skillfix International Terms and Conditions for Students and Users

Last updated January 1,2025

1. Introduction

Welcome to Skillfix International, an online learning platform dedicated to offering various courses, career development services, and virtual skills training. These Terms and Conditions ("Terms") govern your access to and use of Skillfix International as a student or general user. By registering, accessing, or using our services, you agree to comply with these Terms and any other guidelines or policies implemented by Skillfix International.

Skillfix International aims to provide high-quality learning experiences through digital content, live training, and professional development resources. The platform is designed for individuals seeking to enhance their skills, advance their careers, or explore new knowledge areas. We encourage responsible and ethical usage to maintain a positive learning environment.

Failure to adhere to these Terms may result in suspension or termination of your access to our platform.

2. Definitions

To ensure clarity in understanding these Terms, the following definitions apply:

"Platform" – Refers to Skillfix International’s website, mobile applications (if applicable), and any other related services provided.
"User" – Refers to any individual accessing or using the platform, including but not limited to students, prospective learners, and other non-instructor users.
"Student" – Refers to a registered user who enrolls in a course on the platform.
"Instructor" – A person who provides educational training, coaching, or other instructional content on Skillfix International.
"Account" – A personal profile created by a user to access platform services.
"Services" – Includes online courses, virtual training, career coaching, CV writing, LinkedIn optimization, interview coaching, and any other features offered on the platform.
"Content" – Refers to course materials, videos, documents, resources, quizzes, and any other educational materials available on the platform.

3. User Eligibility

To use Skillfix International, you must meet the following criteria:

Be at least 18 years old. If you are under 18, you must have parental or guardian consent to use the platform.
Provide accurate and up-to-date personal details during registration.
Agree to comply with all applicable laws and Skillfix International policies.
Not be previously suspended or removed from the platform for violating our policies.

Skillfix International reserves the right to refuse service to any individual who fails to meet the eligibility criteria.

4. Account Registration and Security

To access specific services, you must create an account on Skillfix International by providing a valid email address, name, and any other required details.

Responsibilities:

You are responsible for keeping your login credentials secure and confidential.
You may not share, transfer, or sell your account to another person.
If you suspect unauthorized access to your account, you must notify Skillfix International immediately.
Any activities conducted through your account are your responsibility, and Skillfix International will not be liable for losses resulting from compromised credentials.

Skillfix International reserves the right to terminate accounts found engaging in fraudulent or unauthorized activities.

5. Course Enrollment and Access

Upon enrolling in a course, users receive a limited, non-transferable license to access and use course materials for personal educational purposes only.

Course Access:

Course access durations vary based on specific course terms.
Courses may include videos, documents, quizzes, and other learning materials.
Sharing course content with non-registered users is strictly prohibited.
Skillfix International does not guarantee specific learning outcomes or job placements after course completion.

Users who violate course access policies may be permanently banned from the platform.

6. Payments and Fees

Skillfix International offers various paid services, including courses, career coaching, and CV writing.

Payment Terms:

All payments must be made through approved payment channels listed on the platform.
Fees for courses and services are clearly stated before purchase.
Users agree to pay any applicable taxes related to their purchases.
Payment processing times may vary depending on the selected method.

Skillfix International reserves the right to change pricing at any time, with prior notice provided where applicable.

7. Content Ownership and Usage

Skillfix International and its instructors retain full ownership of all course content, intellectual property, and other educational materials.

Usage Restrictions:

Users may not reproduce, distribute, sell, or modify any content without permission.
Courses and other materials are for personal use only.
Unauthorized distribution of course content may result in legal action.

Skillfix International reserves the right to take action against users who violate content ownership policies.

8. User Conduct

Users must behave professionally and ethically when using the platform.

Prohibited Activities:

Engaging in fraud, impersonation, or deceptive practices.
Posting offensive, defamatory, or illegal content.
Harassing or threatening other users, instructors, or platform administrators.
Attempting to access restricted sections of the platform without authorization.
Using bots or automated tools to extract data from the platform.

Skillfix International may suspend or terminate accounts that violate these guidelines.

9. Refund and Cancellation Policy

Refund Eligibility:

Refund requests must be made within 7 days of purchase.
Refunds will only be issued if the user has not accessed more than 20% of the course content.
Career services such as CV writing, interview coaching, and career consultation are non-refundable.
Processing fees may apply for refunds.

Skillfix International reserves the right to approve or deny refund requests based on policy compliance.

10. Disclaimers and Limitation of Liability

The platform is provided on an "as is" basis, without warranties of any kind.
Skillfix International is not responsible for technical issues, learning outcomes, or employment opportunities after course completion.
Users are responsible for ensuring they have the required internet connection, software, and hardware to access courses.
Skillfix International shall not be liable for indirect or consequential damages related to platform usage.

11. Privacy Policy

User data is handled in accordance with Skillfix International’s Privacy Policy.
Personal information is collected for account management, course delivery, and customer support purposes.
Skillfix International does not sell or share user data with third parties without explicit consent, except as required by law.

12. Termination and Suspension

Skillfix International reserves the right to suspend or terminate user accounts under the following circumstances:

Violation of these Terms.
Fraudulent activity.
Abusive behavior towards other users or instructors.
Repeated refund abuse.

Users may delete their accounts at any time, but no refunds will be granted after account termination.

13. Changes to Terms and Conditions

Skillfix International may update these Terms periodically.

Users will be notified via email or platform announcements.
Continued use of the platform after updates implies acceptance of the new Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Kenya.
Any disputes shall be resolved through arbitration in Kenya.
Users agree to attempt mediation before pursuing legal action.

15. Contact Information

For inquiries or support, users can contact Skillfix International at:

Email: support@skillfix.org
Phone: +254700231231

By accessing and using Skillfix International, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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